Refund policy

Return and Refund Policy

Because our pieces are made-to-order and many items are customized, we handle returns and exchanges with care. Please contact us at angie@shoptavra.com before sending anything back. Items sent back without prior approval may not be accepted.

Quality issues
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the situation and help with a suitable solution, which may include a replacement, repair, refund, or store credit depending on the case.

Non-quality issues
Due to the customized nature of our products, we do not accept returns or refunds for non-quality reasons, including change of mind, wrong size selected, preference changes, or ordering the wrong style.

Exchanges
For non-quality reasons, we may approve an exchange for another item of the same price. The customer is responsible for return shipping and any shipping cost for the exchanged item. The original item must be unused, unworn, and in its original condition.

Custom crystal products
Custom crystal products are specially made for each order. If a custom crystal product is approved for return or adjustment, compensation will be issued as store credit only, unless the issue is confirmed by us as a quality problem.

Shipping costs
Shipping fees are non-refundable unless the return is due to a confirmed quality issue or our mistake. Customers are responsible for shipping costs for approved non-quality exchanges.

How to contact us
Email us at angie@shoptavra.com with your order number, reason for the request, and photos if applicable. We are always happy to help resolve any quality concerns.