Shipping & Returns
Shipping
Each TAVRA piece is handcrafted and made to order. Orders typically ship within 2 business days after confirmation. During holidays, promotional periods, or other times of high order volume, processing may take longer.
Estimated delivery time is 5–14 business days after dispatch, depending on whether your order ships from Portland, Oregon or our international workshop. Delivery estimates do not include processing time and may vary depending on the destination, selected shipping method, carrier conditions, customs processing, severe weather, and other circumstances outside our control. Holiday shipping may also take longer, so we recommend ordering early.
Shipping Rates
- Orders under $39 USD: $9.90 USD shipping
- Orders of $39 USD or more: Free shipping
Available shipping destinations and final shipping options are displayed at checkout based on your location.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Shipping Address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at angie@tavra.com. We cannot guarantee that an address can be changed after production or shipment has begun.
International Orders
International shipping availability is shown at checkout. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Returns & Exchanges
We want you to love your TAVRA piece. If something isn't right, here's how we'll make it right:
Quality issues — always on us.
If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll arrange a free return or exchange, including return shipping. Just email angie@tavra.com with your order number and a photo.
Size issues or change of mind — return/exchange with shipping at your cost.
Picked the wrong size, the wrong style, or simply changed your mind? You can still return or exchange within 30 days of delivery, as long as the item is unworn and in its original condition and packaging. You'll just cover the shipping both ways.
Custom & personalized pieces — TAVRA store credit.
Custom-made pieces (such as custom matching bracelets, or any item personalized to your specifications) are made just for you and can't be resold, so they're not eligible for a cash refund. They are eligible for TAVRA store credit for the full item value, valid for 12 months.
To start a return or exchange, email angie@tavra.com with your order number. Once we receive and inspect your item, we'll process your exchange or credit within 3–5 business days.
Policy Updates
We may update this policy from time to time. Any changes will be posted on this page.