FAQ

Frequently Asked Questions

Are TAVRA pieces made to order?

Yes. Many TAVRA pieces are made to order, meaning they are crafted specifically for you after your purchase is placed. This allows us to maintain the quality and care that every piece deserves. Production timelines are shown at checkout.

How do the magnetic charms work?

TAVRA magnetic charm collars feature a built-in magnetic connection that allows charms to attach and detach easily. Simply press a charm into place to secure it, and pull gently to remove it. No tools are needed. Charms can be swapped at any time to change the look.

Can I mix and match charms?

Yes. Any TAVRA charm is designed to work with any TAVRA magnetic charm collar, so you can switch and combine them freely to suit the moment.

Why does my crystal look slightly different from the product photo?

All crystals used in TAVRA collars are natural materials. Because they are formed in the earth, each stone carries its own unique variations in colour, pattern, and texture. These differences are a natural characteristic of the material and make every piece one of a kind.

Do the crystals have special properties?

The crystals in TAVRA's collection are chosen for their traditional symbolic meanings — associations that have been valued across cultures and throughout history. These meanings are symbolic in nature. TAVRA makes no medical, therapeutic, behavioural, or guaranteed healing claims.

How do I choose the right size?

Measure your pet's neck with a soft tape measure at the point where the collar will sit. Choose from our current S, M, L, or XL sizing (see the Size Guide for inch measurements) based on that measurement, and ensure the collar allows two fingers to slide comfortably between the collar and your pet's neck. If you are between sizes, we recommend sizing up.

Is it safe for my pet to wear a TAVRA collar?

TAVRA collars and charms are decorative jewelry pieces and should be worn under supervision. They are not intended as functional everyday collars for unsupervised wear. Please use your judgement and ensure your pet is comfortable at all times.

How should I care for my TAVRA collar?

To preserve the quality of your TAVRA piece, keep it away from water, moisture, and harsh chemicals. Store it in a cool, dry place when not in use. Handle crystals and charms gently to maintain their appearance.

What are the shipping timelines?

Orders typically ship within 2 business days; delivery takes 5–14 business days after dispatch depending on the shipping location. Exact timelines for your order are confirmed at checkout and in your shipping email.

What is your return policy?

Quality issues are always on us — free return or exchange within 30 days of delivery, including shipping. For size issues or change of mind, you can still return or exchange within 30 days in unworn, original condition; you just cover the shipping. Custom and personalized pieces are eligible for TAVRA store credit instead of a cash refund. Email angie@tavra.com with your order number to start.

How do I contact support?

For any questions about your order, sizing, or products, please reach out to our support team via the contact details provided on our website. We are happy to help.